Major Incident Management
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Kim Hougaard Simonsen
Kim is a passionate solution architect in the field of IT Service Management specialized in ServiceNow. He blogs about Incident-, Problem- and Change Management.
Kim has 10 years of experience working with customer care and IT Service Management, specializing in ITIL and is a ServiceNow Certified System Administrator, ITSM Implementation Specialist and also ITIL Foundation and Operational Support & Analysis certified.
Privately Kim is a quadro-dad, data ethics enthusiast and outdoor hobbyist.
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