Kim is a passionate solution architect in the field of IT Service Management specialized in ServiceNow. He blogs about Incident-, Problem- and Change Management.
Kim has 10 years of experience working with customer care and IT Service Management, specializing in ITIL and is a ServiceNow Certified System Administrator, ITSM Implementation Specialist and also ITIL Foundation and Operational Support & Analysis certified.
Privately Kim is a quadro-dad, data ethics enthusiast and outdoor hobbyist.
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Blog posts by Kim Hougaard Simonsen
Major Incident Management
New in Kingston | Get started with Major Incident Management
Get started with Agent Intelligence (AI) in Incident Management.
New in Kingston | Utilize Agent Intelligence (AI) in Incident Management.
10 Steps to lay off your NOW Platform security idiosyncrasies
This checklist provides you with 10 steps to keep up with basic platform security.
The 7 Habits of Highly Effective ServiceNow Admins
These are essential habits to learn yourself to be among the most effective ServiceNow Admins in the industry.
Optimér text index rebuilds for bedre søgeoplevelse efter kloning
Konfigurér System Properties og opnå hurtigere indexering og en bedre søgeoplevelse efter kloning.