Jacobs focus as a ServiceNow Solution Architect is very much on how technology can help the people using it every day, to better help their workplaces reach their goals, with the angle that technology is often a necessary foundation, but not the goal itself. He blogs about ITSM, reporting and performance analytics.
Jacob has been working with IT support and IT operations since 1996, and has for the past 11 years focused on technology which makes people work together better and more efficiently. He’s a Certified ServiceNow Administrator as well as a Certified Implementation Specialist.
Privately Jacob is a dad, a bonus dad, a rum, wristwatch and sailing enthusiast, and mostly reads and listens to podcasts about philosophy, ethics and society. He has also peeled over a million eggs. Feel free to ask ;)